Marina Elite

Uriktig info om hotellet på salgsside. Ikke strand 100m unna. Ikke fungerende heis til strand. Ikke fungerende heis til rom. Har båret barnevogn i trapper hele uken. Måltider var et kaos. Alt for mye mennesker på en gang. Mye støy og dårlig hygiene. Barnebingo og underholdning veldig sent på kvelden, 21:30-23:00? Ikke kapasitet ved bassenget når folk holder av solsengene med håndklær og ting uten å være tilstede selv. Hadde virkelig forventet bedre for den prisen vi betalte.

Utrulig mye støy i restaurant, komisk mye.

Etter gjentatte ganger hvor jeg klaget på rengjøring og søppel/ skadedyr så ble ikke dette gjort noe med. Heller ikke rengjøring på rommet

Mitt fjerde opphold på dette hotellet. God mat og fine fasiliteter. Veldig godt utgangspunkt til gåturer. Eneste minus er at det er veldig mye støy i buffet restauranten, kunne vært en fordel å fått installert noe støydemping.

Vi hadde ett veldig fint opphold på dette hotellet. Vi hadde rom med havutsikt og sol på balkongen helt til kvelden. Dønninger fra havet som slo mot land hadde vi konstant og for oss var ikke dette ett problem, men for de som er vare for lyder så er nok ikke denne delen av hotellet å anbefale. Maten var veldig god og utvalget godt. Det var en del støy i spisesalen som nok kan være plagsomt for noen, men spiser en på litt rolige tider så er støynivået lavere. Renhold fem dager i uken utenom søndag og mandag var greit for oss. Personalet i resepsjonen var hjelpsomme. Personal i spisesalen og renholdere smilte og var hyggelige. Det var rikelig med solsenger så det var aldri problem å finne plass om en kom seint ut. Når det gjelder underholdningen så deltok vi kun en kveld og det var ok. Selv om hotellet ikke ligger så sentralt var det ikke langt å gå til Amfi Del Mar og vi gikk også helt til Arguineguin. Vi gikk også fra hotellet og til Norskeplassen og Sukkertoppen en tur på ca 4 km hver vei. Det var ingen skilt som viser vei fra hotellet, men mange gikk tur der så det var ikke vanskelig å vite hvor en skulle gå. Bussstopp ligger rett ved hotellet, med ofte avganger og er en rimelig måte å reise på om en vil reise litt rundt. Vi hadde alt i alt en fin ferie og kan anbefale hotellet.

Mugg i taket
Dårlig renhold
Mye støy

I usually return to hotels I have stayed in before — but not this time. It feels as if the hotel is going through a deep existential crisis and refuses to acknowledge it.
I booked this hotel for a two-week stay four months in advance. Before arrival, I emailed the hotel asking for a quiet room. Out of approximately 500 rooms, I was given a room directly opposite the kitchen exhaust, which operates from early morning until late evening.
At check-in, we asked the receptionist for another room and were told that a clean room would be available the next morning. The following morning, a different receptionist informed us that there were no clean rooms available in our category, but we could upgrade for an additional €50 per night. In other words, I was expected to solve the hotel’s lack of clean rooms at my own expense.
Later that evening, a senior receptionist finally promised that we would be moved the next day (already the third day of our stay) to a nearby room on the same floor, further away from the exhaust. She instructed us to come to reception at 13:00 to collect the new key and move our belongings.
At 11:30, while we were resting by the pool, we received a phone call telling us to bring all our luggage to reception immediately, as our room had to be prepared for incoming guests. We were also told that if we did not vacate the room right away, we would not be relocated at all.
When we asked whether we could move directly into the new room, the answer was no — we had to wait because it was being cleaned. No one could explain why the hotel could not first prepare the new room for us and then clean the old one afterward. No specific time for access to the new room was provided either.
As a result, we sat with our suitcases at reception until 14:00, while at the same time the reception desk was actively checking in new guests — just not us. When I asked what was actually happening, the senior receptionist replied that she was “doing us a favor” by giving us a “better room” and that we should technically be paying extra for it, so it was strange that I was dissatisfied.
The “better” room turned out to be exactly the same category, with a clogged shower drain, broken light switches, and a TV remote taped together with old electrical tape.
Your impression of a hotel starts at reception. This is the first time I have encountered such a level of service — or rather, lack of it — in a 4-star hotel. After such a “warm welcome,” it is very difficult to look for positives.

Still, here they are:
Pros:
Location: within walking distance of Anfi Beach and shops; a bus stop nearby.
Food: breakfasts are repetitive but sufficient. Lunches and dinners are varied and tasty.
Rooms: standard rooms are two-room apartments with a balcony and a kitchenette. You will be lucky if your neighbors do not smoke — the smoke immediately fills the room.
Parking: parking is available, but without reservation.
Cons:
- Reception
- Territory: plants barely survive without watering, cigarette butts in flower beds, and the walk to the beach goes through a wasteland that is close to becoming a landfill. Access to the hotel grounds is uncontrolled and not guarded.
- Accessibility: many elevators do not work. I sincerely sympathize with elderly guests and parents with strollers.
- Queues: there were many guests, but not enough tables in the restaurant or enough plates and cutlery. Once there was a very long queue just to enter the restaurant for dinner. The restaurant staff are friendly and work at full speed, but it is clear they are overwhelmed.
- Drinks: coffee and tea are only available at breakfast. At lunch and dinner the machines are switched off. Juice and water dispensers are often empty or dispense water instead of juice.
- Cleanliness: elevators are frankly dirty. Our room was cleaned properly, but only after about a week did a bedspread suddenly appear — which had not been there before.

Additional notes:
Water: the hotel does not provide complimentary bottled water. You can get water during restaurant opening hours or at reception, or buy it in a shop.
Toiletries: only a combined shampoo & shower gel is provided; regular soap is missing.
Activities: there is a gym and games (billiards and air hockey) on the 9th floor. We tried air hockey (€1 for 2 minutes), but the table and ********** were so dirty that playing was impossible — the ********** would not slide at all. There is also a very small children’s playground near the pool. My 5-year-old spent about 10 minutes there and never returned.
Departure care: despite the all-inclusive system, the hotel does not provide lunch boxes for early departures.

The best decision we made during this vacation was renting a car, which allowed us to gain many positive impressions — in contrast to the chaotic beginning of our hotel stay.
Previously, we stayed in 4- and 5-star hotels in Egypt and Turkey, as well as hotels in Poland, the Netherlands, France, Norway, and Ukraine — including non-star hotels. Everywhere and always we received complimentary bottled water per guest and lunch boxes for early departures. In Egypt and Turkey, one could walk around hotel grounds for hours and enjoy the surroundings. Here, only the ocean and the cats are beautiful — and that is not the hotel’s achievement.

I sincerely recommend the hotel management visit other hotels to exchange experience. Marina Elite hosts many guests who receive inconsistent experiences. It is good that you reply to negative reviews — but do you actually work on your mistakes?
In my subjective opinion, this hotel does not meet the standards of a 4-star property. I felt like a “passing guest,” not a “welcome guest,” because guests are not treated this way.
I dream of returning to Gran Canaria — but not to Marina Elite.

Hotellet var over all forventning. Moderne og veldrevet. Vi likte å bo i rekkehusene på toppen. Nydelige solnedganger der vi hadde panoramautsikt til at solen gikk ned i havet. Godt utgangspunkt til turer i fjellet og å gå Belitobakken til Puerto Rico. Fin strandpromenade helt til Arguinigin. Supert med busstopp utenfor hotellet. Vi var litt skeptisk til All Inclusive men det var bra. Godt utvalg av grønnsaker, kokker som steike speilegg osv. Det kunne vært bedre kjøtt til middag og bedre vin. Det var ikke luksus, men helt fint alt sammen.

Vi var her i 10 netter og stortrivdes veldig. Regelmessig renhold og resepsjonen var alltid like imøtekommende. De tok gluten allergi på alvor, og hjalp så godt de kunne. De hvervet opp med egen glutenfri pizza, og guidet igjennom dagens mat for å informere om hva som var med og uten gluten.

Renhold - ingen vasker eller skifter sengetøy. Må lever 7 dager uten bytte håndklær.
Aktivitet for barn dårlig plus lekke plassen er stengt.
Mat må stå i kø uanset kommer tidlig eller sent. Får ikke lov komme inn på restaurant, plus mangler gaffel.
TUI vil ikke ta ansvar for 'årets klage.